Operations Supervisor – London / Bicester Village

Operations Supervisors provide an efficient and effective support service to the Operations Controller and Operations Manager. They ensure smooth running of the Security operation on a day-to-day basis.

As an Operations Supervisor you will perform at a higher level, executing operational duties with utmost professionalism. You will report directly to the Operations Manager/Director.

We are currently hiring for an Operations Supervisor role in London and Bicester Village, Oxfordshire.

What’s in it for you?

~ Competitive starting rate, with potential to increase subject to performance
~ Excellent benefits including Holiday entitlement and Company sick pay after a qualifying period
~ Opportunity to work within an organisation committed to personal and career development
~ Flexible hours of shifts

What do we look for (required criteria)?

~ Frontline SIA trained and licensed
~ Experience in a Security environment
~ Hold a valid visa/right to work in the UK documentation
~ Have a 5 years’ checkable work history (in accordance to the British Standard 7858)
~ Good communication skills
~ A fair and consistent approach
~ Articulate and well-presented
~ Able to manage difficult situations
~ Real passion for first class customer service
~ Ability to work under pressure and remain calm in emergency situations
~ Ensure our clients receive the best possible value for their spend
~ Flexibility with regards to work hours to meet the demands of the Business

What you will be doing on the job?

~ Always represent the company in the best possible way in terms of fast response, presentation, time keeping, posture and politeness

~ Swift response to all emails, text messages and phone calls whilst in charge of the Operations phone
~ Create and develop effective relationships with frontline staff and represent the company in front of the local community in the best possible manner
~ Support the Operations Manager in the recruiting process. Arrange interviews and select the right candidates for the available position
~ Inducting and training new recruits
~ Identify and negotiate continuous improvements with frontline staff and suppliers
~ Assist Operations and HR Departments with the appraisal process of frontline staff
~ Carry out site visits, site surveys, prepare assignment instructions and risk assessments as required
~ Draw to the attention of the Operations Manager security issues, incidents and exceptional matters as appropriate
~ Assist Operations Team with the collection of KPI results from clients (twice a year)
~ Send weekly reports to Operations Manager and Director as well as take part in all Operations Meetings
~ Ensure Security Folders from all sites are being used correctly and are up to date
~ Report all complaints to Operations Manager and Control Room and understand how to identify root cause and adequate corrective/preventive action
~ Ensure to be ready to cover any emergencies and unforeseen gaps
~ Be in charge of security team as a team leader on events and sample sales
~ Ensure that the appropriate level of training is provided for all Security Officers in order to meet the Company and Client requirements
~ Ensure that the Security Officers’ knowledge is tested several times per year
~ Build staff rota, approve and manage guards holidays and time off
~ Update all clients database with control room on a daily basis
~ Arrange emergency covers for sick calls and emergency bookings

How to Apply? 

Applicants MUST meet all the criteria above.

Telephone interviews will be conducted for short-listing purposes. Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for our roles. If you have not heard from us within 14 days, please assume you have been unsuccessful on this occasion. We will retain your details on file for a period of 6 months and will contact you should a suitable vacancy become available.

  • “I have known Cesar Rossi for over 10 years and I would recommend Rossi Security to any luxury brand. I am impressed with the attention to detail and the professionalism of the guards provided. Their service is excellent and all Rossi staff are courteous in carrying out their duties.”
    Raj Chahal, Operations Manager, Fendi

  • “Rossi Security has been collaborating with Roberto Cavalli from many years and I can say that their standards and security awareness is second to none. The Guards training I have not witnessed in any other security company in my 25 years in retail management. [They] are a vital part of our business and trade and I am looking forward to our long and stable collaboration.”
    Michele Piscitelli, Store Manager, Roberto Cavalli

  • “Rossi Security offer us the customer a fantastic and professional service. Nothing is ever too much trouble and our guards are picked to suit the store which is a truly personable service. I would recommend them to any company.”
    Jo Gordon, Store Manager, Cath Kidston

  • “Service is of a good standard and relationship between our store, our guard and Rossi as a whole is excellent.”
    Dion Brown, Store Manager, True Religion

  • “We have worked with Rossi Security for a number of years, and we believe the company is well recognised within the security industry and a valued partner.”

    Paul Lorraine, UK General Manager, Longchamp

  • “I highly recommend Rossi Security, they have always provided us with a high level of professionalism and customer care. Nothing is too much trouble for them and we have always received a friendly helpful service. Thank you.”

    Vicki Davis, Manager, Alfies Antique Market